Return Policy

Refunds do not apply to the following goods: Digital goods, which include ebooks and audiobooks. These items are instant downloads.

Please choose carefully. Refunds are only given if you buy a duplicate item within 48 hours of first purchase, in which case the duplicate item will be refunded.

Refunds for physical goods.

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving the item (according to the tracking).

For refund queries, please email jules@julesbarnard.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, reason for return, and photographs of the faulty item. If the item is faulty, we will refund or resend your goods - your choice. We want you to be happy!